FAQS

We service our clients homes and offices Monday through Friday during the hours of 9AM-6PM and on Saturdays for move in/out cleanings.

We only offer certain services over the weekends such as our commercial cleaning and move in/out cleaning services.

We accept cash, check, and credit cards (Visa/Mastercard/AMEX/Discover).

We use a variety of cleaning products that may be approved by our clients prior to the cleaning service visits. We are currently in the process of creating a completely eco-friendly cleaning service option.

We have a 100% Satisfaction Guarantee!

We do offer cleaning services to homes/offices with pets although we may require an additional charge.

We do not offer pet waste removal and cleaning although we do have a great pet waste removal company we can refer.

Yes, all our crews are supervised. Currently our crews are directly supervised by an owner in the field.

YES! We use premium HEPA vacuum filters during our cleaning service visits.

For all our residential services, it is not required to be present during the cleaning service visit. Of course, we don't mind if you would like to be home during the cleaning visit, as long as you don't mind the sound of our vacuums.

We ask that you give us at least 3 days heads up for all cancellations. We reserve the right to charge half the quoted cleaning rate in the case of a cancellation within the 3 day window.

There are no preparations needed prior to our cleaning service visit, but we do ask that there are no obstructions on the floors and counters in order for us to achieve a high quality cleaning service.

We currently service parts if not all of the following cities: Kensington, Bethesda, Rockville, Chevy Chase, Silver Spring, Wheaton, Garrett Park, and Potomac

We use completely different and clean towels/rags between each property. Each home/office is assigned their own cleaning bundle which we use each visit and clean at the end of each week. Also, all our equipment is cleaned and disinfected to ensure we are not carrying any contaminants back into your home.

There are a few ways in which we can arrange access to your home and/or office for our cleaning services. Typically we carry a spare key, but other options include a lockbox or a hide-a-key for residential and commercial cleaning services.

Payment is due upon completion of service for all residential cleaning services. Commercial cleaning servicse may have different payment terms.

Yes, we do accept prepayments for cleaning services.

There are subtle differences between a maid and a professional cleaning service. Please call us or check out our service list to find our more about the differences between a maid and a cleaning service company.

Yes, for an additional charge we would be happy to make your oven spotless.

Yes, for an additional charge we can quote you for interior only window cleaning services. we also have a referral company who may be able to handle all exterior windows cleaning services?

Yes, for an additional charge we will clean your fridge from top to bottom.

Yes, we offer dish washing services as an add-on to our regular cleaning billed at an hourly rate.

NO! You will not be tied down to any contracts.

Yes, we allow our clients to cancel anytime.

We base all our charges on the initial condition of your home/office from our initial walk-through we perform with you. The condition of the home/office during the walk-through is how we factor the estimated amount of time for our crews to properly clean all designated areas. If your home and/or office is in a more messy condition than originally quoted we will bill hourly to get it back to it's original condition.